How Do I return something?
1. How long do I have to return an item?
Our return policy allows returns on purchases made within the past 30 days.
2. How can I initiate a return?
There are two convenient ways to initiate a return:
Online: Log in to your account on our website and navigate to your account hub. From there, access your past orders and request a return for the item you wish to return.
In-store: You can also return the product by bringing it into any of our physical Deckers locations.
3. What information do I need to provide for the return request?
When initiating a return online, ensure you have the order number or relevant details of the purchase handy. In-store returns may require proof of purchase.
4. What happens after I've requested a return online?
Once you've requested a return through your account hub, our team will review your request and provide further instructions, including details on where to send the item if necessary.
5. Can I return an item purchased in-store through the website?
Unfortunately, at this time, items purchased in-store must be returned at one of our physical Deckers locations.
6. How will I receive my refund?
Refunds will be processed back to the original payment method used for the purchase. Please allow a reasonable processing time for the refund to reflect in your account.
7. Is there any fee associated with returns?
We strive to make returns as hassle-free as possible for our customers. There are typically no fees associated with returns, provided they meet the criteria outlined in our return policy.
8. What if my item is damaged or defective?
If you believe you've received a damaged or defective item, please reach out to our customer service team promptly for assistance. We may request additional information or provide alternative solutions, such as exchanges or refunds.
9. Do I need to return the item with its original packaging?
Yes, in order to process your return smoothly, we require the item to be returned with its original packaging intact. This includes any accompanying accessories, tags, or documentation that were included with the product at the time of purchase. Returning the item in its original packaging helps us verify its condition and ensures a hassle-free return process for you. If the original packaging is not available, please reach out to our customer service team for further assistance.
10. What if I have more questions about the return process?
If you have any further inquiries or need additional assistance regarding returns, please don't hesitate to contact our customer service team. We're here to help make your return experience as smooth as possible.